Convenient location, Comfortable rooms and helpful staff

The hotel is located in a strategic and central part of the city which made it easy for us to explore and discover Kayseri's hidden gems. The rooms were clean, comfortable, and provided all necessary amenities for a comfortable stay. The staff were friendly and helpful, always available to assist us with anything we needed during our stay.

The limited dining options on-site, we had to venture outside to find more diverse food options. We also experienced some noise disturbance from the surroundings that made it challenging to have a peaceful night's sleep.

The room was very comfortable, I slept very well. The fact that the hotel is near the airport is another reason to stay at Novotel. A small price for the best service you probably can have in Kayseri.

The staff, the comfort and the elegance of the hotel makes Novotel Kayseri the best hotel of the area. I definitely recommend this fantastic hotel to anyone.

Comfortable rooms, good service. Convenient location, close to airport. Nice views of the mountains. Friendly and helpful staff. Great beds and breakfast selection. Local market and shops nearby

Everything great.

Clean, comfortable rooms. Typical 4-start business hotel. Staff speaks English fluently.

Pillows are too soft.

it was clean and comportable, i have stayed in hilton kayseri two years ago. Novotel was better than hilton. i can recommened to all.. breakfast is really nice..

i warned the reception to not change my blanket because of water protect programme but they cahnge every thing (towel,blanket etc.). i wanted new slippers but they did not..

Located close to the airport and mountain, making it convenient for travelers seeking outdoor activities. The rooms are spacious, clean, and well-stocked with mini bar items. The breakfast and lunch in the restaurant have a good tasty selection, and the staff is attentive and helpful.

The staff could use some improvement in customer service training to make guests feel more welcome.

Excellent location that is close to the airport. Very modern.

I came in not dressed as your typical suit like business traveller and was ignored for a little while by the staff as they talked amongst themselves. Definitely not for families. Breakfast costs extra, which is silly, considering this is an expensive hotel. While it focuses on business travellers, the hotel still should be mindful that non-business travellers do want to stay there, and should not look down at them, which I felt during my stay. Just because I'm not pretentious and don't care to dress well during a backpacking trip through Turkey, doesn't mean I'm second class.

You find everything you need for a standard stay, not less, not more... Good service.

This weekend getaway was just what we needed! The room was comfortable and the breakfast was delicious. We also appreciated the fast internet connection and the helpfulness of the staff. The location was perfect as it was close to the airport and a shopping mall. We also enjoyed the restaurant's selection of meals.

That our room had two beds instead of one, which was a bit uncomfortable for our romantic weekend. However, the staff offered us a free minibar as compensation.

The hotel was very new and well maintained; the rooms were big and bright as was the lobby; beautiful lounge outside in the shade; nicely decorated; price quality the best we've had in Turkey; very good breakfast; close to the airport

There was nothing we didn't like about this hotel and would stay there again if necessary;

All in All quite nice stay- clean rooms and staff very good and helpful

We had a great stay at this hotel! The location was perfect, situated near the airport and with a great market and convenience shops nearby. The views of the mountains were also stunning. The staff here were so nice and helpful, making our stay even more enjoyable. The room was spacious and the bed was incredibly comfortable, just what we needed after a long day of traveling. The breakfast selection was also impressive, catering to both Western and local tastes. we were extremely satisfied with the comfort and quality services offered here.

We highly recommend this place to others!

Accommodation: the usual (good) Novotel standard. Friendly but not very responsive (see below).

They seemed unable to adequately handle our complaint (air condition not working). Problem was not fixed, and they did not bother to offer an alternative room.

We stayed there since we were in our way to Cappadocia. It’s a good hotel for a short stay. Nice and clean room. Although this is more for a business stay (conferences, business events) , we do recommend this hotel.

The breakfast was not free.